Refund & Payment Resolution

AngkaHarta analyses packs and the Property Investment Metrics Playbook are one-time digital purchases. They are generally fulfilled once payment is confirmed and the analyses — and, where applicable, Playbook access — are made available in your account.

BMPakej analisis AngkaHarta dan Playbook ialah pembelian digital sekali sahaja. Ia biasanya dipenuhi sebaik sahaja pembayaran disahkan dan analisis serta akses Playbook (jika berkenaan) disediakan dalam akaun anda.

We will review a refund or resolution request where:

• you were charged more than once for the same purchase;
• you were charged an incorrect amount or for the wrong product;
• payment was successful but access to the analyses or Playbook was not delivered and could not reasonably be restored;
• a material technical failure attributable to AngkaHarta prevented you from using what you paid for;
• a remedy is required under applicable Malaysian law.

Refund and payment-resolution requests are assessed based on the circumstances, this policy and applicable Malaysian law. Requests involving analyses that have already been consumed, or digital content that has already been accessed or downloaded, are assessed individually on the facts.

Where a refund is approved, AngkaHarta may adjust the associated unused analyses or digital entitlements where appropriate, based on the circumstances and applicable law.

BMKami akan menyemak permintaan bayaran balik jika: anda dicaj lebih daripada sekali untuk pembelian yang sama; jumlah atau produk yang dicaj tidak betul; pembayaran berjaya tetapi akses tidak disampaikan dan tidak dapat dipulihkan secara munasabah; kegagalan teknikal material yang berpunca daripada AngkaHarta menghalang penggunaan; atau remedi dikehendaki di bawah undang-undang Malaysia yang berkenaan. Permintaan bayaran balik dan penyelesaian pembayaran dinilai berdasarkan keadaan kes, polisi ini dan undang-undang Malaysia yang berkenaan, termasuk permintaan melibatkan analisis yang telah digunakan atau kandungan digital yang telah diakses. Jika bayaran balik diluluskan, AngkaHarta boleh melaraskan analisis atau kelayakan digital berkaitan yang belum digunakan jika sesuai, berdasarkan keadaan kes dan undang-undang yang berkenaan.

Email support@angkaharta.com or use the contact form with the account email, purchase date, amount and payment reference shown in your purchase history. We will review your request in accordance with this policy and applicable Malaysian law. Where a refund is approved, the payment provider or your bank may need additional time to process it.

BME-mel support@angkaharta.com atau gunakan borang hubungan dengan e-mel akaun, tarikh pembelian, jumlah dan rujukan pembayaran daripada sejarah pembelian anda. Kami akan menyemak permintaan anda mengikut polisi ini dan undang-undang Malaysia yang berkenaan. Jika bayaran balik diluluskan, pemproses pembayaran atau bank anda mungkin memerlukan masa tambahan untuk memprosesnya.

Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited.

BMTiada apa-apa dalam polisi ini mengecualikan atau mengehadkan hak atau remedi yang tidak boleh dikecualikan di sisi undang-undang.

See the Terms of Use & Purchase Terms, the Privacy Notice and the service disclosure.